How to read my Tribal 2.0 account statement

Your Tribal statement has a new and nicer format. This redesigned statement provides more detail and clarity around your monthly financial expenses with Tribal.

A. Header

The first part of the invoice highlights a few important aspects of your account statement:

• Invoice number: Unique reference number assigned to the statement
• Invoice period: The billing period covered by the statement.
• Approved credit line: Maximum credit available to you for Tribal Pay and/or Cards.
• Due date: Latest date by which you must pay your invoice.
• Invoice amount: Total amount owed on your account that must be paid by the Due Date

Example:

B. Summary

This section shows the Opening Balance (Top) and Closing Balance (Bottom) on the invoice, and it provides a summary of the transactions on your account—payments to Tribal, Tribal Pay transactions, card purchases, fees, and credits.

   1. Opening balance: The balance of your Tribal account at the beginning of the month.

Example:

   2. Payments to Tribal: Any funds received by Tribal and credited to your account reducing the amount owed on your balance.

Example:

  3. Total transaction amount: A request initiated by an authorized user to make a payment to a merchant or beneficiary for the purchase of goods or services grouped by the following transaction types:

• Tribal Pay Local
• Tribal Pay international 
• Card Local
• Card International

Example:

   4. Total fees: The fees and financing charges applied to your account for the invoice period, and these are detailed by:

• Financing Fee: Monthly fee charged by Tribal based on your average daily balance. In other words, this is the commission charged for using Tribal Pay only. This commission corresponds to the cost of financing the transactions carried out in the month with this product.
• Late Fee: Monthly fee charged by Tribal over the previous month’s balance that was not paid on time. In other words, this commission is charged for late payment as of the 11th of each month, this fee is charged the month following the late payment.
• Global Card Fee: This commission refers to the cost incurred for the use of international cards outside the United States or in a currency other than USD.

Example:

   5. Credits: Any transaction made by Tribal that reduces your current balance. Example credit transactions include:

• Rewards: Cashback or boomerang earnings related to your account.
• Refund: Any transaction refund applied to your balance.
• Adjustments: Other credits including adjustments to your balance related to fees.
• Transaction dispute: When there's a recognized transaction dispute, Tribal will issue a temporary credit to release that amount from your available credit line. A disputed transaction recognized by Tribal will not be reflected in the invoice amount during the dispute period.

Example:

   6. Closing balance: The total amount to be paid by the due date.

Example: 

   7. Glossary: At the bottom of the invoice, you will find a Glossary that provides a detailed description of the concepts found in the statement.

C. Payment instructions

This section provides information on where to send your payment for the full invoice amount. Funds must be received by Tribal in full prior to the Due Date.

D. Payments to Tribal

This section lists the payments received by Tribal and credited to your account during the invoice period.

E. Credits

This section of the statement reflects money credited to your account. A statement credit will be deducted from the amount owned and will not be included in the invoice amount. Typical statement credits include merchant refunds, reward credits, or other fee adjustments.

F. Tribal Pay Transactions

This section of the statement lists all the domestic and international Tribal Pay transactions posted to the account since the last invoice period by transaction date. Please review carefully to ensure you recognize all the transactions listed. Check for any unauthorized transactions or other problems.

G. Card Transactions

This section of the statement lists all the card purchases posted to the account since the last invoice period by the date of the transaction. Please review carefully to ensure you recognize all the transactions listed. Check for any unauthorized transactions or other problems.