From time to time, users may encounter issues when attempting to add new beneficiaries to Tribal Pay. This article provides solutions and troubleshooting steps for common problems related to this process.
Common Issues and Solutions:
Beneficiary Details Not Being Accepted
- Ensure you have filled in all required fields correctly.
- Double-check the beneficiary's banking information for errors or typos.
Continue button is not enabled
- Update your browser or try accessing Tribal Pay using a different browser.
- No error messages displayed and the steps leading up to the issue, contact Tribal support team with this information for further assistance.
Cannot Find "Add Beneficiary" Option
- Make sure you are on the correct page within the platform.
- If you have limited account permissions, consult with your account administrator to ensure you have the necessary rights to access Tribal Pay.
Page Freezes or Becomes Unresponsive
- Clear your browser's cache and cookies.
- Restart your browser and log in to Tribal again.
- If the problem persists, try using a different browser.
If you've tried the above solutions and still can't add a new beneficiary, it might be time to contact our support team through this link filling the form or by sending an email to firstname.lastname@example.org.
Always remember, our support team is here to help you, so don't hesitate to reach out if needed.