This article will guide you on how to verify the status of your transfers made through Tribal Pay. This is vital to ensure that your transactions are successfully processed and to troubleshoot any potential issues.
1. Login to Your Tribal Account:
- Start by navigating onto your account and go to the Tribal Pay tab.
2. Navigate to the “Transactions” Section:
- Once logged in, look for the section titled "Transactions".
- Click on the "Transactions" tab to view all your recent and past transactions.
3. View Transfer Status:
- In the "Transactions" section, you will see a list of all your transfers with various details such as the transfer amount, date, recipient, and most importantly, the status.
4. Troubleshooting Transfer Issues:
- If your transfer status shows as “Failed” or “Returned”, click on the status or the specific transaction for more detailed information. There should be a reason or error message provided.
- If you do not know the reason, you must contact the support team. It's essential to have relevant details on hand, such as the transaction ID, date, and amount, to expedite the resolution process.
If you've tried the above solutions and still can't complete your bulk payments, it might be time to contact our support team through this link by filling our form or sending an email to firstname.lastname@example.org.