If you're experiencing difficulties completing transfers through Tribal Pay, don't worry! Here is a step-by-step guide to help you identify and potentially solve the issue.
1. If you're accessing Tribal Pay through a web browser:
- Make sure you have cleared your browser cache recently.
- Ensure your browser is also up-to-date.
- Try using a different browser in incognito mode.
2. Verify Internet Connectivity:
- Ensure that your device is connected to a stable internet source.
- If you're on Wi-Fi, try moving closer to the router or switching to mobile data to see if the problem persists.
3. Check Transfer Details:
- Double-check that you've entered the correct account details, amount, and any other required information.
- Consider that self-transfers are not allowed, which means, you cannot make payments to yourself through Tribal Pay.
If none of the above steps work, it might be time to contact our support team through this link, by filling our form or sending an email to email@example.com. When contacting support, provide as much detail about the issue as possible, include screenshots if you can – these can be incredibly helpful for support teams.