You've completed a fund transfer, and your records show that the transaction was successful. However, the beneficiary has informed you they haven't received the funds. If you find yourself in this situation, follow the steps outlined below.
Review the Transaction Details
- Check the transaction details, ensure that all the information is correct, especially the beneficiary's account number, bank name, and other relevant details.
- Verify the date and time of the transaction. Remember, some transfers may take a few business days to reflect in the beneficiary's account, especially if it's an international transfer.
Speak to the Beneficiary
- Ask the beneficiary to check their bank statements and any transaction notifications they might have received.
Contact Tribal’s Support Team
- Reach our support team providing all relevant transaction details so we can confirm with our providers the status of your transfer and ask for a transaction receipt or a confirmation which shows that the transaction was successful.
If the beneficiary insists that they haven’t received the funds, they should contact their bank. There may be an internal holdup or issue on their end. In rare cases, there may be intermediary banks involved, especially in international transfers. This could also be a potential delay point.
In case you need more information about your transfer, it might be time to contact our support team through this link by filling our form or sending an email to email@example.com.