Wait for a Few Minutes:
Sometimes, there may be a slight delay in email servers processing and delivering messages. It's a good idea to wait for 15-30 minutes after your transaction.
Check Your Spam or Junk Folder:
Sometimes, emails are mistakenly flagged as spam by email providers. Look in your Spam or Junk folder to ensure the confirmation hasn't been placed there.
Log into your account:
The status of your transfers can be confirmed by entering the platform in the Tribal Pay/Transactions tab and by selecting the transaction in question you will be able to download the confirmation file.
We understand not receiving a payment confirmation email can be worrying, but with the steps mentioned above, you can resolve the issue efficiently. Remember to always keep personal information safe.
If none of the above steps work, it might be time to contact our support team through this link, by filling our form or sending an email to email@example.com. When contacting support, provide as much detail about the issue as possible.