Experiencing a declined payment due to an invalid PIN can be a bit frustrating, but don't worry. We're here to guide you through the necessary steps to resolve this issue. Follow the steps below to ensure a successful transaction next time:
Double-Check Your PIN: before trying again, pause for a moment to recall your PIN accurately. You can also login into your account to visualize your PIN.
Card Reader: if you're using a physical card reader (like an ATM or POS machine), ensure that the machine isn't tampered with and also ensure that the chip of your card is clean.
Re-Attempt the Transaction: after ensuring you have the correct PIN, try the transaction again. However, be cautious not to input the wrong PIN multiple times as this might lead to your card being temporarily locked for security reasons.
Contact Tribal: if you are certain that you are entering the correct PIN and still face an issue, get in touch with our support team. You can always reach them out through this link by filling the form or by sending an email to firstname.lastname@example.org.