If you're encountering difficulties when trying to request a physical card, this guide is designed to help you navigate through the most common problems and offer solutions to resolve the issue.
1. Check Eligibility:
- Remember that Tribal only allows you to request one physical card per user, so as a first step make sure you do not have an active physical card in your account.
- Consider this feature is only available for Mexico based customers (information available in this article).
2. Confirm Personal Details:
- Make sure all personal information is entered correctly in the system.
3. Website or App Issues:
- Clear your browser cache and cookies.
- Check your internet connection. Slow or unstable connections might result in page timeouts or other errors.
4. Contact Support:
If none of the above solutions work for you, it's best to get in touch with customer support.
- Document the Issue: Before reaching out, make sure to take screenshots of any error messages or issues you're experiencing.
- Support Channels: Utilize the service's help center, form or email. Provide them with all the relevant details and the steps you've already taken to troubleshoot.
5. Alternative Solution:
If you cannot obtain a physical card for any reason, consider creating a virtual card, they can be used for online transactions.
We understand the inconvenience of technical difficulties, and we're here to help. If you need further assistance or have additional questions, please don't hesitate to reach out to our support team through this link by filling the form or by sending an email to firstname.lastname@example.org.