It's essential to ensure that your personal information is accurate and up-to-date in our system. If you're experiencing issues adding or editing your details, follow this troubleshooting guide:
1. Clear Cache and Cookies
Sometimes, outdated cache and cookies might prevent the page from loading correctly. Clearing them often resolves many website-related problems.
- For Google Chrome:
- Click on the three dots in the top right corner.
- Select History > History.
- Click on Clear browsing data.
- Choose Cached images and files and Cookies and other site data. Then click Clear data.
For other browsers, refer to their respective help centers or user guides.
2. Try a Different Browser
There might be compatibility issues with certain browsers. If one isn't working, try accessing our platform using a different browser.
3. Mobile App Users
If you're using a mobile app:
- Ensure you have the latest version of the app. Update it from the App Store or Google Play Store if needed.
- Try logging out and logging back in.
- As a last resort, uninstall and reinstall the app.
4. Contact Support:
If none of the above steps work, please get in touch with our Support Team through this link by filling the form or by sending an email to firstname.lastname@example.org. Provide them with the following details for a faster resolution:
- A brief description of the problem.
- Any error messages you've received.
- Screenshots of the issue, if possible.
As always, be cautious when sharing personal information online. Ensure you're on our official website or app and not a phishing site. Look for "https" in the URL and the padlock symbol.