Occasionally, users might encounter issues when attempting to adjust their card limits. If you're having trouble editing your card limit, this article will guide you through some troubleshooting steps and provide answers to frequently asked questions.
1. Basic Troubleshooting
Before diving into specific issues, let's go through some basic troubleshooting:
- Refresh your browser.
- Update your app/browser: Ensure that you're using the latest version of the app or browser.
- Clear cache and cookies: Accumulated cache and cookies can sometimes cause glitches. Clear them out and try again.
2. Possible Reasons You Can't Edit Your Card Limit
If you've gone through the basic troubleshooting steps without success, consider these possible reasons:
- When changing the limit of your cards it cannot exceed your assigned and/or available user limit, nor it can exceed the company's available credit limit at the time of making the change.
3. Contacting Support
If you've exhausted all of these solutions and still can't edit your card limit, it's time to contact our support team by filling out this form or emailing our support team to firstname.lastname@example.org. They will provide guidance tailored to your specific situation.