f you've requested a password reset but haven't received the reset email, don't worry; we're here to guide you through the steps to troubleshoot and resolve this issue.
1. Check Your Spam or Junk Folder
- Log into your email account, look in the Spam, Junk, or any similar folder.
- If you find the password reset email there, mark it as "Not Spam" or "Not Junk" to ensure future emails from us land in your inbox.
2. Check for Email Filters
- Ensure that you don’t have any email filters set up that might be redirecting the email to another folder, like Trash or Archive.
3. Wait a Few More Minutes
- On occasions, there might be a slight delay with the email delivery system. Give it an additional 10-15 minutes, then check again.
4. Resend the Reset Email
- If it’s been a while and you still haven’t received the email, go back to the password reset page and request another email. This can often resolve the issue.
If none of the above steps work, it's time to reach out for help through this link by filling the form or by sending an email to firstname.lastname@example.org. Provide them with details, like the email address you used to request the password reset, the time you made the request, and any other relevant information. This will help them assist you more efficiently.