Account Management
- 2FA-Two Factor Authentication Instructions
- How do I know how much credit I have available in my account?
- How can I deactivate a user?
- What should I do if the status of my invoices has not been updated correctly?
- How can I download Report/Statements?
- What should I do if the password reset email has expired?
Cards Management
- Can I change my physical card PIN?
- How can I change my card limit?
- How can I report my physical card lost/stolen?
- How can I change the name of my virtual or physical Card?
- How can I see my virtual or physical card details?
- Do Tribal Cards have any usage restrictions?
Tribal Pay
- Can I make a transfer form Tribal Pay to my personal bank account?
- How can I download my Tribal Pay transfer PDF receipt?
- What should I do if I did not receive my payment confirmation email?
- What should I do if the transfer appears completed but the beneficiary indicates that they have not received the funds?
- What can I do if I have problems completing transfers through Tribal Pay?
- How can I confirm the status of my Tribal pay transfers?
Account Statements
- How can I see the invoice payment details?
- How can I see the account information to pay my invoice, make an advance payment and/or receive a refund in my account?
- How can I access my invoices prior to October 2022 (Tribal 1.0)?
- What is a financing fee?
- What is the billing period?
- When should I pay my statement?
Credit Line
- What are the new prices and since when do they apply?
- Why are Tribal Credit rates changing?
- How is the monthly financing rate determined?
- How will changes to rates and commissions be applied?
- Will I receive any additional notification about rate changes?
- What measures have been taken to ensure that the new rates are fair and competitive?